Returns & Refund Policy

Olysia Refund & Return Policy

At Olysia, we’re dedicated to helping you achieve healthier, fungus-free nails with our innovative UV therapy lamp. We stand by the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you’re not satisfied after 14 days and within our 60-day money-back guarantee, reach out to us at shop@olysia.co—we’re here to help!

Order Cancellations & Changes

Need to cancel or change your order? Let us know within 24 hours of placing it. Once processing begins, we may not be able to make adjustments. If your cancellation is successful, we’ll process your refund within 7 business days.

60-Day Money-Back Guarantee

We believe in real results, and we want you to experience the full benefits of Olysia. That’s why we offer a 60-day money-back guarantee. If you’ve used your UV therapy lamp for at least 14 days and still aren’t happy, you can return it within 60 days of purchase. Please note that shipping fees (if applicable) are non-refundable.

To start a return, visit our Contact Us page or email us at shop@olysia.co. To speed up the process, include your Order Number or the Name and Email used for the purchase.

Damaged Items

We carefully package every order, but if your item arrives damaged, we’ll make it right. A damaged item is one that’s defective or broken—not just a dented box.

If your product arrives damaged, email us within 72 hours at shop@olysia.co with a clear photo of the issue. If eligible, we’ll send a replacement at no cost. We do not replace, refund, or accept returns for items damaged through normal wear and tear or misuse.

Shipping & Delivery

We do our best to get your order to you on time, but once it’s with the courier, some delays are out of our control. If your package is lost, delayed, or stolen, please contact the shipping carrier directly for assistance.

Incorrect Shipping Address

Make sure your shipping details are correct at checkout! If you enter the wrong address and don’t notify us within 24 hours, we won’t be able to reship or refund your order.

Policy Updates

We may update this policy at any time, so check back for the latest version. By purchasing from Olysia, you agree to our Refund & Return Policy.

If you have any questions, reach out at shop@olysia.co—we’re happy to help!