Olysia Shipping Information

At Olysia, we believe in making your journey to healthier, fungus-free nails as seamless as possible—that’s why we offer FREE shipping on all orders!

Order Processing Times

We work hard to get your order out as quickly as possible! Please allow 1-3 business days for us to process and dispatch your order. Once it’s handed off to the shipping carrier, it’s officially on its way to you.

During busy times—like holidays or sales events—processing may take up to 7 business days. We appreciate your patience!

Estimated Shipping Times

Once your order is shipped, delivery times depend on your location. Here’s what you can expect:

📍 United Kingdom : 5-9 Business Days

Please keep in mind that external factors—like customs processing or seasonal shipping delays—can sometimes extend these time frames.

Order Changes & Address Accuracy

To ensure a smooth delivery, please double-check your shipping details before placing your order. If there’s an issue, email us at shop@olysia.co within 24 hours of ordering, and we’ll do our best to fix it.

If our system detects an issue with your address, our team will reach out within 3 business days for verification. If we don’t hear back, we may need to cancel your order.

Delayed Delivery

We know you’re eager to start your nail restoration journey, and we do everything we can to ensure fast delivery. However, sometimes delays happen due to:

• Courier issues (weather, transportation disruptions, or package rerouting)
• Customs processing (for international orders)
• Product availability or address verification delays

While we can’t guarantee exact delivery dates, we’ll always keep you updated and work with the courier to resolve any delays.

Lost or Stolen Packages

If your package is lost or stolen, we’re here to help!

1️⃣ Contact your shipping carrier first—they often have tracking updates or next steps.
2️⃣ Email us at shop@olysia.co, and we’ll assist you in filing a claim and checking on possible resolutions.

Unfortunately, we are not responsible for lost or stolen packages once they leave our warehouse. However, depending on the situation, we may be able to offer a replacement.

Shipping Policy Updates

We may update this policy as needed, so check back for the latest version. By placing an order with Olysia, you agree to our Shipping Policy.

For any questions, feel free to reach out at shop@olysia.co—we’re always happy to help!